Reference

Open With Clear Terms For Your Account

olympus 1000 Terms & Conditions set out how you open, use and close an account, including wallet checks, access rules and policy changes.

Account acceptanceWallet conditionsPolicy accessPhone verification
olympus 1000 Open With Clear Terms For Your Account
HELP WITH TERMS

Check Terms When A Wallet Step Stalls

A clear contact path helps when a Terms & Conditions question affects your account or wallet status.

Account clarification Use our account support path when a clause affects phone verification, account access or closure. Include your registered number and the section you are asking about, so we can respond against the correct Terms & Conditions rather than give a general reply.
Receipt status check For a DANA, OVO, GoPay or QRIS question, attach the transaction reference and the status shown in your cashier. For bank transfer or virtual account queries, include the supplied reference without sharing your banking password or wallet PIN.
Policy change request If wording appears unclear or you want a policy correction considered, contact us through the account help route with the clause, your requested change and a safe reply path. We record the request against your account and explain the next step.
DATA AND ACCESS

Browse How Our Terms Handle Your Details

Our Terms & Conditions explain the practical controls around account data, cookies and access rather than leaving those points vague.

Account data

We use your registered account details to identify the profile connected to a Terms & Conditions acceptance, phone verification event, wallet status question or account closure request. Keep your contact details current so policy notices and replies reach you.

Cookie controls

Our browser path may place cookies that keep your session connected while you move from login to the lobby. You can adjust cookie settings on your phone or desktop, but disabling necessary cookies can interrupt account access or require another login.

Account security

Protect your password, phone access and wallet credentials, and sign out on a shared device. We do not ask for your wallet PIN through the policy contact path. If access looks unusual, contact us before attempting another account change.

Transaction records

We retain transaction references and account events needed to match DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions with the relevant Terms & Conditions. Keep your receipt until the displayed status and your account record agree.

Retention requests

When you ask how long a record is kept, identify the account and record type rather than sending sensitive credentials. We explain the applicable retention reason and any limits that arise from account, payment or legal requirements.

Change requests

To request correction, access or deletion of personal details, use the account help route and state the exact change. We may need phone verification before acting, because a Terms & Conditions request must be linked to the rightful account holder.

Find Answers About Terms & Conditions

These Terms & Conditions questions cover the account decisions you are most likely to make before opening access. We address acceptance, local eligibility, wallet records, device behaviour, data requests and policy changes in plain language. If your situation involves a specific transaction, use the support path with its reference so we can apply the relevant clause to your account. The same wording applies whether you are checking the lobby from Jakarta or using a desktop elsewhere in Indonesia.

They explain account creation, phone verification, permitted access, wallet and transaction handling, account closure, data controls and policy changes. They also describe how we respond when a DANA, OVO, GoPay, QRIS, bank transfer or virtual account record needs checking.

Yes. Account access and eligibility depends on local law. We may limit access where a local rule does not permit the relevant activity, and you should confirm that using the service is lawful for your location before accepting the Terms & Conditions.

Phone verification links the account to a contact detail we can use for access checks and policy requests. It also helps us distinguish an authorised account change from an unverified request. Complete that step before trying to change wallet or profile details.

The terms require you to follow the cashier instructions and keep the transaction reference. DANA and QRIS status can depend on the payment provider, so we use the displayed status and receipt details when checking a question or correcting an account record.

You can request access, correction or deletion through our account help route. State the exact record and requested action, then complete any phone verification we require. Some records may need to remain available for payment, account or legal reasons described in the Terms & Conditions.

We publish the revised wording through the policy access path and identify the effective point where applicable. Read the changes before continuing. If a clause is unclear, contact us with the section reference; continuing after an update means acceptance where local law permits.

Use the account support path and request closure from the registered profile. We may first check open wallet or transaction records and confirm your identity by phone. Closure does not automatically remove records that must be retained under payment or legal requirements.